Lead logistics Customer Experience and Operations Specialist

• Responsible for executing day-to-day supply chain operations across 3PL, 4PL and Destination Container Management (DCM) processes with the goal of driving Customer Experience. • The role exists to ensure accurate, timely and customer-focused operational delivery across shipment tracking, reporting, milestone updates, exception handling and KPI support. • The position requires strong execution discipline, attention to detail, customer communication through emails and the ability to work in a high-volume, deadline-driven environment. Key responsibilities Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation and exception handling. Support 3PL and 4PL operational workflows including vendor coordination, customer update