Field Customer Service Technician- REMOTE Austin, Texas

LayerZero Power Systems Inc · Remote, United States

Description **THIS IS A

REMOTE

POSITION

WITH

TRAVEL, Austin, Texas * *
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Customer Service Technician
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.
Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
Power distribution equipment
Remote power panels
Provide customer support while on site and via email and phone
Maintain timely and detailed service records in the LayerZero system
Service experience with electric power systems – Required.
Electrical and electronic troubleshooting skills – Required.
Familiarity with programming printed circuit boards via PC based programs – Required.
Safety awareness and electrical PPE knowledge – Required.
Electronics or electrical training from military service – Preferred.
Associate degree in electrical field – Preferred.
Military training in electronics or electrical systems
Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
Field service work is performed at customer sites through the US and Canada. Travel is required.
At times, weekends or possibly holiday work will be required.
Competitive pay with performance incentives
~100% company-paid medical, dental, and vision
~3 weeks PTO, 10 paid holidays, and 2 floating holidays

Impact

: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
Grow with us

: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.
We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.