Assistant Manager

The Assistant Manager plays a critical leadership role in overseeing restaurant operations and ensuring an exceptional customer and team experience. You will support the Restaurant Manager in achieving operational excellence, customer satisfaction, and profitability. This role combines hands-on leadership with strategic oversight to ensure the restaurant operates smoothly, team members are motivated and supported, and customers receive high-quality products and exceptional service.Key Responsibilities:Customer Service:Deliver outstanding customer service by ensuring accurate, complete orders within service time goals, following established guidelines and procedures.Ensure the preparation and delivery of high-quality products, consistently meeting brand standards.Handle customer concerns promptly and effectively, utilizing established resolution processes.Operational Excellence:Oversee daily restaurant operations, including food preparation, product quality, and cleanliness, adhering to health and safety standards.Perform opening and closing duties, ensuring the restaurant is ready for business at all times.Monitor and control labor, food, paper, and utility costs during shifts to meet budgetary goals.Maintain a clean, organized, and safe work environment that complies with local health department regulations.Team Leadership:Supervise and direct team members, providing coaching, feedback, and training to ensure job performance meets company standards.Foster a positive and productive work environment, motivating team members to achieve goals.Lead by example, maintaining professionalism and adherence to company policies and procedures.Administrative Duties:Complete daily, weekly, and period-end paperwork accurately and on time, as directed by the Operational Resource Guide (ORG); Including documentation.Manage cash handling processes and ensure compliance with safety and security protocols.Manage opening and closing procedures, addressing unexpected issues promptly and escalating as needed.Growth basic math and organizational skills are essential.Must be at least 18 years old with a valid drivers license, reliable transportation, and auto insurance.Proven ability to lead and motivate a team in a fast-paced environment.Strong verbal communication, interpersonal, and problem-solving skills.Dependable, hardworking, and capable of working under pressure.Ability to lift up to 55 pounds, stand for extended periods, and operate kitchen equipment safely.Schedule