Client Services Representative

Client Services AgentFull;-TimeHamilton, NJ (Hybrid) - 2 days in office 3 days remote.2-4 weeks training fully in officeROLE AND ESSENTIAL FUNCTIONSEstablish, foster and grow relationships with key stakeholders including state/program representatives and third-party case worker organizationsDevelop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizationsAct as liaison between the funding entity and Acumen, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen (across all its departments)Understand and stay up to date on the program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholdersSupport clients (employers and employees) during their enrollment process; process related paperwork and managing electronic communication, which requires accurate data entry into several databases and meeting deadlinesProvide timely and accurate day-to-day support to clients; receive, research and resolve all client inquiriesEnsure compliance with all state and federal guidelines including the management of all escalated issues with client families and statesWork well independently with limited supervisionWork a flexible work schedule, including but not limited to weekends, weeknights and holidaysPerform other work-related activities as assignedALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
QUALIFICATIONS MINIMUM QUALIFICATIONS:Prior experience in customer service and/or client relationsMust be able to work a flexible schedule, including but not limited to weekends, weeknights and holidaysMust be able to travel, including overnight(s), via ground transportation and/or via flightMaintain a valid driver’s license within the state of residence and valid automobile insuranceAdvanced computer knowledge using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFsAbility to handle fluctuating inbound and outbound call volume that can be heavy at times xzbcwsv Ability to communicate both orally and in writing in a professional mannerAccuracy and the ability to handle responsibility with limited supervisionHigh standard of integrityAbility to work well with numbersAbility to read and work accurately with formulasDemonstrates excellent organizational skills, attention to detail, time management, task orientedGood interpersonal communication skillsPatience, perseverance, and follow through skillsAbility to handle conflict and difficult clients and/or state stakeholders and/or case managersAbility to prioritize and handle multiple demands successfullyMust be able to plan for and meet multiple deadlinesAbility to use all office equipmentExperience working with multiple applications