Front Desk Agent-Marriott Tampa Westshore

Columbia Sussex Management LLC · United States

• Front Desk
Job Details:
• We are seeking a passionate hospitality professional for the position of Front Desk Agent at the Marriott Tampa Westshore.
• This person will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards at all times.
• The shift time varies between 7am-3pm and 3pm-11pm.
The primary responsibilities for the Front Desk Agent include but are not limited to:
• Greet customers immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to and understand guest requests, and respond with the appropriate action and provide accurate information such as outlet hours and local attractions.
• Be an expert of the property and of the local area.
• Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer and update Guest profiles.
• Retrieve messages and communicate the content to the guest.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
• Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Complete all other assignments, duties and tasks as assigned by the Front Desk Manager.
Requirements:
• Experts must possess our core values to assist with realizing our mission of Honored Hospitality.
• Positive.
• Genuine.
• Caring.
• Passionate.
• Open Minded.
• Experience in Hospitality preferred but we are willing to work with the right person.