Home Care Operations Manager

FirstLight Home Care of McKinney · United States

Benefits:

• Exceptional support team
• Fun, supportive, and safe working environment
• Rewards and recognition programs
• Comprehensive paid training
• Competitive salary
• Flexible schedule

• Opportunity to Make an Impact: Join a growing agency where your ideas, organization, and experience can directly influence how our operations are structured and improved.
• Meaningful Work: Your work behind the scenes helps ensure our clients receive dependable care and our caregivers have the support and resources they need.
• Professional Growth: As our agency grows, there will be opportunities to take on additional responsibility and grow within the organization.

• Develop, document, and maintain Standard Operating Procedures (SOPs) and operational workflows;
• Create structure and consistency across recurring office and administrative functions;
• Organize and maintain accurate client and caregiver files;
• Coordinate client and caregiver onboarding processes;
• Monitor documentation, credentials, training, and other compliance requirements;
• Support scheduling, payroll, billing, and other operational processes;
• Assist with documentation and administrative requirements related to long-term care insurance, VA-authorized care, Medicaid/waiver programs, and private-pay services, as applicable;
• Identify operational gaps and implement practical solutions that improve efficiency;
• Help ensure the agency's day-to-day operations run smoothly as the organization continues to grow.

• Organizes and supports the Agency’s day-to-day operations, helping ensure processes are efficient, consistent, and well-structured.
• Develops, documents, and maintains SOPs, checklists, workflows, and internal processes to improve efficiency and consistency.
• Identifies operational gaps or inefficient processes and works with agency leadership to develop and implement practical solutions.
• Maintains organized and compliant client and caregiver files, including required documentation, credentials, training records, authorizations, and expiration tracking.
• Coordinates new client setup and caregiver onboarding, ensuring required documentation, background checks, training, credentials, and system setup are completed.
• Supports documentation and administrative requirements for long-term care insurance, Medicaid/waiver programs, VA-authorized care, and other payer sources, as applicable.
• Utilizes WellSky Personal Care (formerly ClearCare) to maintain accurate client, caregiver, scheduling, and service information.
• Utilizes Viventium and other agency systems to support employee onboarding, payroll processes, and personnel records.
• Supports caregiver scheduling and service coordination as needed to help ensure reliable coverage and continuity of care.
• Reviews payroll, billing, and operational information for accuracy and follows up on discrepancies or outstanding items.
• Tracks recurring administrative and compliance requirements and ensures important deadlines and follow-up items are completed.
• Communicates professionally with clients, families, caregivers, vendors, insurance companies, and other partners while maintaining confidentiality.
• All other duties as assigned.

• High School Diploma required; College Degree preferred.
• Previous experience in home care, senior care, healthcare operations, care coordination, staffing, or a related field strongly preferred.
• Experience with WellSky Personal Care/ClearCare strongly preferred; experience with Viventium or a similar payroll/HRIS platform is a plus.
• Knowledge of client and caregiver file management, onboarding, scheduling, and home care documentation requirements preferred.
• Experience with long-term care insurance, Medicaid/waiver programs, VA-authorized care, or other home care payer sources is a strong plus.
• Experience developing SOPs, workflows, checklists, or improving operational processes preferred.
• Strong organizational and problem-solving skills with excellent attention to detail and the ability to manage multiple priorities independently.
• Strong written and verbal communication skills with the ability to professionally communicate with clients, families, caregivers, and team members.
• Ability to learn and navigate multiple software platforms while maintaining confidentiality of client and employee information.
• Possess and maintain a valid driver's license and valid auto insurance.