Balance Collection Executive

upGrad Study Abroad · Hyderabad, India

Job Title: Balance Collection Executive

Location: Hyderabad

Work Mode: Work From Office

Working Days: 6 days a week

Overview : We are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires strong communication, consistent follow-ups, and coordination with internal teams to drive collections efficiently.

Key Responsibilities :

• Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments.

• Ensure timely collection of outstanding balances as per defined payment schedules.

• Clearly explain payment plans, due dates, and payment processes to learners.

• Address and resolve basic queries related to payments, invoices, and dues.

• Maintain accurate records of follow-ups and updates in CRM/internal systems.

• Coordinate with Finance, Admissions, and Operations teams for payment tracking and issue resolution

• Escalate long-pending or critical cases as per the defined escalation matrix.

Required Skills :

• Strong communication skills in English, Telugu and basic Hindi.

• Good negotiation and follow-up abilities.

• Basic knowledge of MS Excel and CRM tools.

• Ability to manage multiple learner accounts simultaneously.

• Strong problem-solving and learner-handling skills.

Eligibility Criteria :

• Graduate in any discipline.

• 0–3 years of experience in collections, customer support, or operations.

• Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage