Saas operations lead

We're hiring a Lead Saa S Operations (Senior Director equivalent) in Pune to be the most senior production-engineering leader in our India organisation. You will own Dev Ops/CI-CD (which operates SRE practices), Security, and Database Operations — leading a 4-person team with 4 direct reports and reporting to the US-based VP of Platform & Saa S Operations.

You are the daylight-hours operational anchor for production reliability, incident response, deployment, database health, and security infrastructure. You run the daily cadence, develop the team, and own production health from the India seat.

WHAT YOU'LL OWN

Production Reliability & SRE Practices

Own SLOs, on-call rotation, incident command during India business hours, and blameless post-mortem culture Drive MTTD Operate the Azure Dev Ops Pipelines estate — environment promotion, release gates, deployment safety, rollback procedures Own infrastructure-as-code (Terraform/Bicep) for all Azure resources; enforce Ia C-only changes to production Drive deployment frequency up and change-failure rate down as DORA metrics Database Operations Manage the DBA Lead and production SQL Server / Azure SQL estate Own query performance baselines, indexing strategy, capacity planning, and HA/DR posture Partner with the AI/Data Science function on read-replica architecture for analytics and AI workloads Security Infrastructure Manage the Security Engineer and platform-side security controls Operate Defender for Cloud and Sentinel; manage vulnerability findings to closure Own secret rotation, certificate lifecycle, and m TLS configuration Collect HITRUST and SOC 2 audit evidence for platform-side controls Team & Cross-Functional Lead and develop 4 direct reports: 2 Senior Dev Ops/CI-CD Engineers, 1 Security Engineer, 1 DBA Lead Run structured 1:1s; reskill engineers transitioning into Dev Ops/SRE practices from adjacent roles Partner with Engineering Service Centre on the boundary between operational support and platform engineering. WHAT YOU BRING Experience 12+ years infrastructure/SRE/Dev Ops; 5+ years leading Dev Ops, SRE, or Saa S Ops teams (4–10 FTE) in India Personally owned a multi-tenant Saa S production environment: ran on-call, commanded Sev1 incidents, wrote blameless post-mortems Healthcare Saa S experience strongly preferred; comparable regulated-industry experience (financial services, regulated Saa S, PCI/SOX) acceptable Comfortable reporting to a US-based manager with a 9.5-hour timezone offset Technical Depth Microsoft Azure: App Service, SQL Database, Storage, AAD, networking — operating experience at production scale Observability: Azure Application Insights, Log Analytics, KQL queries, Open Telemetry, structured logging CI/CD: Azure Dev Ops Pipelines (preferred) or Git Hub Actions; Terraform/Bicep Ia C Database: SQL Server / Azure SQL — query plan analysis, indexing strategy, performance tuning under production load Security: Defender for Cloud, Sentinel, Key Vault, certificate management, m TLS configuration Leadership Demonstrated coaching and reskilling capability (engineers from adjacent specialties into SRE/Dev Ops) Excellent written communicator in English — runbooks, post-mortems, executive status updates Comfortable with US-overlap working hours (typically 6:30–10:00 PM IST) for daily handoff — non-negotiable Calm under incident pressure; teaches calm to the team