Microsoft365 engineer
SISL Global · Moradabad, India
FULL TIMEpermanent
Job Description
Job Summary:
The M365 L2 Engineer is a mid-level role within the IT Operations team, responsible for supporting and maintaining the Microsoft 365 (M365) environment. The role focuses on providing technical support, issue resolution, and assisting in administration activities to ensure smooth functioning of M365 services such as Exchange Online, Share Point, Teams, and One Drive.
Key Responsibilites:
M365 Administration Support
Assist in configuration and administration of M365 services including Exchange Online, Teams, Share Point Online, and One Drive.
Perform user management (user creation, license assignment, mailbox management, access controls).
Incident & Request Management
Handle L2-level incidents and service requests related to M365.
Troubleshoot and resolve moderate complexity issues (mail flow, Teams access, Share Point permissions, etc.).
Escalate complex issues to L3 team when required.
Monitoring & Maintenance
Monitor M365 service health dashboards.
Perform routine checks and basic maintenance activities.
Ensure uptime and availability of services.
Support to L3 / Projects
Assist L3 team in migrations, upgrades, and deployments.
Support in implementation of new features/configurations.
Security & Compliance Support
Follow defined security policies and compliance guidelines.
Support implementation of security controls (MFA, conditional access, etc.).
Report any security incidents or anomalies.
Documentation
Maintain/update SOPs, troubleshooting guides, and knowledge base articles.
Document recurring issues and resolutions.
End-User Support
Provide support to end users on M365 applications.
Guide users on usage issues (Outlook, Teams, One Drive, etc.).
Automation (Basic Level)
Execute predefined scripts (Power Shell).
Support basic automation tasks under L3 guidance.
Experience:
Basic to intermediate knowledge of:
Exchange Online
MS Teams
Share Point Online
One Drive
Basic understanding of:
Power Shell
M365 Admin Center
Security & Compliance features
Familiarity with ITIL processes (incident, problem management)
Good troubleshooting and communication skills
The M365 L2 Engineer is a mid-level role within the IT Operations team, responsible for supporting and maintaining the Microsoft 365 (M365) environment. The role focuses on providing technical support, issue resolution, and assisting in administration activities to ensure smooth functioning of M365 services such as Exchange Online, Share Point, Teams, and One Drive.
Key Responsibilites:
M365 Administration Support
Assist in configuration and administration of M365 services including Exchange Online, Teams, Share Point Online, and One Drive.
Perform user management (user creation, license assignment, mailbox management, access controls).
Incident & Request Management
Handle L2-level incidents and service requests related to M365.
Troubleshoot and resolve moderate complexity issues (mail flow, Teams access, Share Point permissions, etc.).
Escalate complex issues to L3 team when required.
Monitoring & Maintenance
Monitor M365 service health dashboards.
Perform routine checks and basic maintenance activities.
Ensure uptime and availability of services.
Support to L3 / Projects
Assist L3 team in migrations, upgrades, and deployments.
Support in implementation of new features/configurations.
Security & Compliance Support
Follow defined security policies and compliance guidelines.
Support implementation of security controls (MFA, conditional access, etc.).
Report any security incidents or anomalies.
Documentation
Maintain/update SOPs, troubleshooting guides, and knowledge base articles.
Document recurring issues and resolutions.
End-User Support
Provide support to end users on M365 applications.
Guide users on usage issues (Outlook, Teams, One Drive, etc.).
Automation (Basic Level)
Execute predefined scripts (Power Shell).
Support basic automation tasks under L3 guidance.
Experience:
Basic to intermediate knowledge of:
Exchange Online
MS Teams
Share Point Online
One Drive
Basic understanding of:
Power Shell
M365 Admin Center
Security & Compliance features
Familiarity with ITIL processes (incident, problem management)
Good troubleshooting and communication skills
Details
| Company | SISL Global |
| Location | Moradabad, India |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |