Business Operations Associate

Overview:The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to externalcustomers as well as corporate and field office employees. The BOA is proficient in the management and collection ofcustomer accounts receivable. Qualities include: Building customer relationships, conflict resolution, professionalism, detailoriented, proficient follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in anopen environment, and the ability to adapt to changes in the workplace.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Essential Functions:Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issuesMaking routine welcome and maintenance calls to clientsManage total accounts receivable with an Aging in excess of $3.5 MSupport liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.Responsible for gathering the necessary data to assist Management with account specific decisionsAuditing xzbcwsv account specific reports to ensure accurate billing and client specific information
Skills & AbilityProficient in Microsoft Office (Excel and Word an must)Strong organizational and analytical abilitiesStrong communication skills and work ethicGoal driven with problem solving skillsAbility to work independently and as an team player