Salesforce Support Lead

Description Job Title Salesforce Applications Support – Service Delivery Lead (L1 / End-User Support) Role Overview We are seeking a Salesforce Service Delivery Manager to lead and run a global L1 Salesforce support organization serving business users across regions. This role is accountable for day-to-day end-user support , service quality, and operational excellence across a distributed onshore, nearshore, and offshore support model . This is a people-first, execution-heavy role requiring strong experience in running high-volume Salesforce L1 support , driving adoption, managing user expectations, and ensuring consistent service delivery across time zones. Key Responsibilities L1 Salesforce Support Leadership (Critical) Lead a global Salesforce L1 support team (onshore, nearshore, offsho