ISO Compliance Officer

Aetheria Group · Islamabad, Pakistan

F-11, Islamabad, Pakistan Office-based role (on-site attendance is essential) Monday to Friday | 12:30 - 21:30 PKT Permanent, full-time position

Protect the Standards Behind Regulated Care

Aetheria Group, including BoS, is expanding its Quality and ISO Systems function and is seeking an experienced ISO professional to join the team at our F-11 Islamabad office.

The successful candidate will report directly to the Head of Quality, ISO & Workforce Assurance and will help maintain and develop the integrated management systems that underpin the Group's work across the United Kingdom.

This is not an entry-level administrative role. We are looking for a practitioner who knows ISO standards from the inside: someone who has written, implemented, audited and defended management systems in front of certification bodies.

About Aetheria Group

Aetheria Group is a UK-headquartered group operating in regulated public-sector environments. Our operating companies are:

• Frontline Social Care : children’s residential homes, working with UK Local Authorities.
• Frontline Insourcing : consultant-led NHS clinical insourcing delivered within NHS estates.
• Frontline Health Professionals : health and social care workforce and staffing services.
• BoS Outsourcing : operational, technology and support services for the Group and technology organisations.

The Group maintains certified ISO 9001 (Quality) and ISO 14001 (Environmental) management systems. It is developing its information security management in line with ISO/IEC 27001. Our certifications are scrutinised by NHS Trusts, Local Authorities and procurement panels. This role therefore has a direct effect on the Group's credibility and its ability to win and retain public-sector contracts.

The Role

The successful candidate will:

• Maintain and continuously improve the Group's ISO 9001 and ISO 14001 management systems across all operating companies.
• Plan and deliver the internal audit programme, including audit scheduling, fieldwork, reporting and follow-up.
• Manage nonconformities, root-cause analysis and corrective and preventive actions (CAPA) through to verified closure.
• Own document control, including policies, procedures, forms, version control and records retention.
• Maintain the risks and opportunities register, the environmental aspects and impacts register, and the legal and compliance obligations register.
• Prepare inputs, KPIs and evidence packs for management reviews.
• Support certification body surveillance and recertification audits, from preparation through to closing out findings.
• Support the Group's ISO/IEC 27001 alignment, working alongside the Data Protection Officer and IT partners on information security controls, the Statement of Applicability and supporting evidence.
• Conduct supplier and subcontractor evaluations against Group quality requirements.
• Deliver ISO awareness training and support managers in embedding compliant processes.
• Provide quality and ISO evidence for NHS and Local Authority tenders and quality assurance submissions.
• Coordinate with UK stakeholders and senior leadership across the Group.

Key Responsibilities

Quality Management (ISO 9001:2015)

• Process mapping and procedure development
• Internal audits and audit reporting
• Customer feedback, complaints and service quality monitoring
• Quality objectives, KPIs and performance reporting
• Environmental aspects and impacts assessment
• Environmental objectives and monitoring
• Compliance obligations tracking
• Support for carbon reduction and sustainability reporting

Information Security (ISO/IEC 27001:2022)

• Gap analysis against Annex A controls
• Information security risk assessment support
• Policy and evidence development
• Alignment with UK GDPR and NHS information governance requirements

We are seeking an individual who has:

• At least three years' hands-on experience of implementing and maintaining ISO 9001 management systems.
• Proven working experience of ISO 14001.
• An ISO 9001 Internal Auditor or Lead Auditor qualification (CQI/IRCA-certified, or equivalent).
• Experience of supporting external certification audits.
• Strong knowledge of document control, CAPA and internal audit methodology.
• Strong written and spoken English communication skills.
• Exceptional attention to detail and a methodical, evidence-led approach.
• The confidence to challenge colleagues constructively and to hold teams to agreed standards.
• Proficiency in Microsoft 365, particularly Word, Excel and SharePoint.
• The ability to work on-site at our F-11 office, Monday to Friday, on the late shift.

Highly Desirable Skills

Candidates with experience in any of the following areas will be given strong consideration:

• ISO/IEC 27001 implementation or audit experience
• An integrated management system (IMS) environment
• ISO 45001 (Occupational Health and Safety)
• Cyber Essentials or NHS Data Security and Protection Toolkit (DSPT)
• Healthcare, social care or other regulated-sector experience
• Supporting UK-based organisations remotely
• Quality management software or compliance platforms
• Public-sector tender or quality assurance submissions

This position is based in our modern corporate office in F-11, Islamabad. The facility offers a professional, energetic and collaborative environment designed to support career development and teamwork.

Our package includes:

• Pension contributions
• Paid annual leave
• Paid public holidays (subject to policy)
• Long-term job security
• Structured career progression
• Professional development opportunities, including support towards further ISO auditor qualifications
• Ongoing training in AI and emerging technologies
• International project exposure
• Employee recognition initiatives
• Modern office facilities
• Supportive team culture
• Opportunity to work with an established UK organisation

We are building a permanent Quality and ISO Systems function, not hiring for a short-term project.

The successful candidate will play a central role in sustaining the Group's certifications as it grows across children's services, NHS insourcing and health and social care workforce operations.

We are seeking professionals who want to grow with us over many years and help build something special.

Aetheria Group is committed to promoting equality, diversity and inclusion. We welcome applications from suitably qualified candidates regardless of:

• Age
• Disability
• Marital status
• Nationality
• Race
• Religion or belief
• Sexual orientation
• Socio-economic background

We are committed to providing a respectful, supportive and inclusive workplace.

Safeguarding, Confidentiality & Professional Standards

Aetheria Group works with children, patients and vulnerable adults. Successful applicants will be expected to maintain the highest standards of:

• Professional conduct
• Information security
• Confidentiality
• Data protection
• Ethical behaviour

Employment will be subject to:

• Identity verification
• Employment references
• Verification of qualifications and auditor certificates