Team lead (australian gsm documentation)

ACET Migration Services · Ernakulam, India

Team Lead – Australian Migration Services – GSM

Job Summary:

We are seeking a detail-oriented and experienced Team Lead to assist and lead a team with the preparation, quality control, and submission of migration documentation in accordance with Australian immigration laws and Department of Home Affairs (DHA) standards. The ideal candidate will lead a team of documentation case officers and case coordinators, ensure timely and accurate document handling, and collaborate with Registered Migration Agents and case managers to support client migration outcomes.

Key Responsibilities:

· Must manage and lead case officers

· Assist, Lead, mentor, and supervise a team of documentation officers in the preparation of visa and migration documentation.

· Ensure all documentation is complete, accurate, and compliant with current DHA requirements and migration regulations.

· Liaise with migration agents, legal professionals, and clients to gather necessary documents and clarify requirements.

· Review and audit case files for completeness and quality before submission.

· Maintain internal documentation templates and ensure consistency and updates as per regulatory changes.

· Monitor deadlines and track documentation progress to ensure timely visa submissions.

· Implement quality assurance measures and provide training to the documentation team on best practices and legal compliance.

· Manage escalated documentation queries and issues with professionalism and efficiency.

· Stay updated with changes in Australian immigration laws, policies, and documentation standards.

· Contribute to the development of SOPs and knowledge base for internal team use.

Qualifications and Experience:

· Bachelor’s degree in law, Business Administration.

· Minimum 3–5 years of experience in Australian migration documentation or case preparation (RMA experience preferred).

· Proven leadership or supervisory experience in a documentation or case management team.

· Strong understanding of visa categories including skilled, family, employer-sponsored, and student visas.

· Familiarity with Immi Account, VEVO, Skill Select, and other DHA systems.

· Excellent organizational, proofreading, and communication skills.

· Ability to work under pressure and manage multiple priorities with high attention to detail.

· Proficiency in MS Office, CRM systems, and document management tools.

Desirable Attributes:

· Experience working in a Australian Migration Services environment.

· Strong interpersonal skills with the ability to manage client communication when necessary.

· A commitment to continuous improvement and team development.