Project Manager- Client Service

Lighthouse Document Technologies Inc · Remote, United States

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. Project Managers assist with the management of eDiscovery cases by driving work through various operational departments to meet litigation project requests. This includes creating work orders for tasks associated with data intake, culling, processing, hosting and production and completing quality checks to ensure the accuracy and completeness of work product before it is released to clients.
Maintain a good understanding of eDiscovery, market competitors and the tools used to support the industry
Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows
Manage the pod’s work request queue
Participate in process improvement initiatives as identified by pod leaders
Bachelor’s degree (Masters or JD a plus)
~4+ years of work experience with at least two years of eDiscovery experience
~ PMP certification a plus
~ Strong project management skills including the ability to interpret a variety of instructions provided in written or oral form
~ Duties are performed in a typical office environment while at a desk or computer table
Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting
Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. This role will be eligible to participate in an annual bonus or incentive program.
Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.