Senior Manager Operations

Preferred Requirements Experience in Order-to-Cash (O2C), Customer Service, Record Management, Shared Services, or Finance Operations. Managed large-scale F&A/O2C operations with 100 FTEs. Exposure to global clients and service delivery environments. Lean Six Sigma certification or continuous improvement experience. Proven ownership of service delivery, productivity, quality, customer satisfaction, governance, and financial performance. Strong client and stakeholder management experience, including governance reviews and escalations. Track record in operational excellence, automation, transformation, and cost optimization initiatives. Roles & Responsibilities Lead end-to-end service delivery, ensuring SLA, quality, productivity, and customer satisfaction targets are met. Serve as primary client contact for governance, business reviews, escalations, and strategic initiatives. Manage large operational teams through managers, team leads, and SMEs. Drive operational excellence through performance management, risk mitigation, and continuous improvement. Analyze operational performance and implement data-driven solutions. Partner with cross-functional teams to improve business outcomes. Lead automation and transformation initiatives to enhance efficiency and customer experience. Develop leadership capability through coaching, succession planning, and talent development. Ensure compliance with organizational, regulatory, and business continuity requirements. Required Skills Strong experience managing large-scale operations with accountability for service delivery and client satisfaction. Excellent stakeholder, governance, and client management skills. Proven ability to lead multi-layered teams in a fast-paced environment. Strong analytical, problem-solving, and decision-making capabilities. Expertise in operational excellence, process improvement, automation, and transformation. Strong knowledge of SLA management, governance, risk management, and escalations. Excellent communication, presentation, and leadership skills. Experience in Customer Operations, O2C, Finance & Accounting, Record Management, Shared Services, or similar operational domains preferred.