Director us collections (first party)

As part of scaling Digitide's Collections charter for US clients within International BPM, we are hiring a Consulting Director to serve as the Collections service line leader and domain SME driving consultative sales, solutioning, and high-margin growth for first- and third-party collections and payments. This is an advisory and client-facing role — partnering closely with delivery, presales, and alliances teams to bring deep US collections domain credibility to deals and client relationships, and to shape AI-led modernization (digital-first contact strategies, propensity-to-pay models, agent-assist tools, and automation).

Key Responsibilities

Serve as the US Collections/Payments domain SME across consultative sales, solutioning, and presales — shaping proposals and client conversations with deep sector and regulatory context (FDCPA, CFPB, TCPA, state-level collections regulations). Define and advocate for the AI-led and platform centric collections modernization roadmap — propensity-to-pay models, multi-channel orchestration, and agent-assist tools. Be the client-facing domain voice in key account conversations, QBRs, and growth discussions across EN US clients. Identify and drive high-margin growth opportunities and new client pursuits (NN), partnering with presales on deal solutioning and transition planning for new logos. Support delivery teams with domain expertise on collections strategy, quality, and compliance. Ensure engagement approaches align to US regulatory and compliance requirements (FDCPA, CFPB, TCPA, data privacy) across all client conversations. Build and strengthen alliances and an ecosystem of technology partners relevant to collections and payments modernization (digital payment/nudge providers, AI/analytics vendors). Represent Digitide in US collections/payments-focused analyst and industry forums.

Qualifications:

10–15 years of experience in BPM/collections operations or consulting, with strong exposure to US first- and third-party collections and payments. Deep domain expertise in US collections for BFSI (secured/unsecured lending, cards) or receivables management, including regulatory frameworks (FDCPA, CFPB, TCPA). Track record of influencing measurable collections performance improvement (recovery rates, right-party contact, productivity) through technology/AI-led interventions, in an advisory or SME capacity. Strong client-facing and presentation skills, with experience engaging US clients, analysts, and advisors. Experience building or working within a partner/alliance ecosystem (digital engagement platforms, AI/analytics providers) in the collections space.