Booking & Operations Coordinator - REMOTE / Work From Home

NYC Premier Car · Saddar, Pakistan

Job Description

Responsibilities:

• Coordinate and manage booking schedules to ensure timely and accurate transportation services.
• Oversee daily operations including transportation dispatch, ensuring effective allocation of drivers and vehicles.
• Lead and manage a team of four coordinating staff, providing guidance, training, and support to achieve operational excellence.
• Maintain clear and professional communication with US-based clients via phone and email, ensuring inquiries and requests are addressed promptly.
• Handle inbound and outbound calling to coordinate bookings, resolve issues, and improve client satisfaction.
• Manage vendor relationships by liaising and negotiating to support service delivery.
• Ensure accurate data entry and maintain up-to-date documentation related to bookings, schedules, and client information.
• Utilize Microsoft Office Suite to prepare reports, track performance, and manage calendars effectively.
• Monitor and optimize workflow processes to improve efficiency and reduce response times.
• Solve operational problems by quickly identifying issues and implementing effective solutions.
• Maintain strict adherence to company policies and procedures to ensure compliance and professionalism.
• Work flexibly during evening and overnight shifts in Pakistan aligned with New York business hours.
• Support sales activities by providing excellent customer service and assisting with booking-related sales inquiries.
• Manage time effectively to balance multiple responsibilities while maintaining accuracy and attention to detail.

Job Specification

Required skills:

• Communication coordination
• Client Communication
• Organizational Skills
• Multitasking
• Team Leadership
• Sales
• Inbound and Outbound Calling
• Customer Service
• Booking Management
• Transportation Dispatch
• Time management
• Microsoft Office Suite
• Problem Solving
• Calendar Management
• Vendor Liaison
• Data entry and documentation
• Customer Relationship Management
• Scheduling Management