Hcl appscan product _ sr. azure devops engineer _bangalore

Greetings from "HCL Software" Is a Product Development Division of HCL Tech!!

"HCL Software": - Is a Product Development Division of HCL Tech: That operates its primary Software Business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure Dev Ops, Security & Automation.

Job Summary: -

We are seeking a Sr. Dev Ops Engineer (Azure) with 4 years of experience in the below mentioned Technologies to join our App Scan Product team

Basic Qualifications: -

Education: BE/BTech in Computer Science, Information Technology, Software Engineering, or a related technical field. Professional Experience: 4 to 8 years of overall IT experience, with heavy emphasis on Enterprise-level L2/L3 software products or application technical support within a global customer service ecosystem. Cloud & Modern Infrastructure: Hands-on experience troubleshooting and supporting workloads deployed on public Cloud Technology (AWS, Azure, or GCP), including basic diagnostics for containerized environments (Docker, Kubernetes). Operating Systems & System Administration: Advanced administrative knowledge of multiple operating systems, specifically enterprise-grade Windows and UNIX/Linux environments. Automation & Scripting: Strong proficiency in writing, debugging, and modifying Shell scripts across both UNIX/Linux (Bash) and Windows (Power Shell/CMD) platforms to facilitate log parsing and task automation Databases & SQL Proficiency: Solid command of the SQL Language with proven experience querying, navigating, and diagnosing structural performance or connectivity issues within DB2 and MSSQL database environments. Core Networking: Foundational understanding of networking concepts (TCP/IP, DNS, SSL/TLS certificates, firewalls, and routing) necessary to isolate remote connectivity and data-flow bottlenecks. Client Relationship & Management: A great relationship-oriented attitude with exceptional skills in managing high-stakes enterprise client expectations, mitigating escalations, and driving customer satisfaction. Communication Skills: Outstanding written and verbal communication skills, with the ability to articulate highly complex technical issues clearly to both engineering teams and business stakeholders. Global Collaboration: Proven ability to collaborate effectively, transparently, and cohesively with geographically distributed, cross-functional teams across different time zones. Work Location: Jigani, Bangalore.

Preferred Qualifications

Master's Degree (ME/MTech/MS) in Computer Science, Information Technology, or a closely related advanced engineering field. Enterprise Dev Ops Exposure: Practical experience troubleshooting security tool plugins or runners embedded within modern CI/CD orchestration tools (Jenkins, Git Lab CI, Git Hub Actions, or Azure Dev Ops) and Infrastructure as Code (Terraform). AI & Generative AI Integration: Practical experience leveraging AI, Large Language Models (LLMs), or AI-assisted coding tools to optimize Dev Ops pipelines, automate security troubleshooting, or enhance CI/CD automation. Client-Facing Mastery: Demonstrated success managing high-severity (P1/P2) incidents for enterprise customers, with a deep understanding of ITIL processes, root-cause analysis (RCA), and SLA delivery.

The candidate will have a strong technical background and be responsible for: -

Advanced Troubleshooting & Triage: Remotely diagnose, isolate, and fix complex customer issues related to application security tools, scan engines, and user access across global deployment models. Dev Ops & Cloud Integration Support: Help enterprise engineering teams troubleshoot and resolve integration failures of App Scan plugins inside modern CI/CD pipelines and cloud-native containerized infrastructures. Collaboration & Problem Resolution: Use strong technical and negotiation skills in active collaboration with cross-functional support operations, engineering, and L3 product teams to prioritize, diagnose, and drive complex problems to resolution. Customer Exception & SLA Management: Proactively manage client expectations and critical customer exceptions. Maintain a great relationship attitude to ensure client satisfaction under tight SLAs.