Key Account Manager

Key Account Manager – North America

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.
Location: Kenosha, Wisconsin – On-site | Travel: Frequent 50% max, as needed | Territory: North America
Inspire innovation. Drive results. Join Deville.
Imagine working in a role where your ability to develop strategic relationships, understand customer challenges, and drive key account growth makes all the difference.
At Deville Technologies Inc., we innovate in industrial food cutting through advanced technological solutions. We are looking for a Key Account Manager who is results-driven, rigorous, and has a strong business acumen.
Our culture is built on:Creativity in developing innovative solutionsAccountability & ownershipCommitment to operational excellenceHuman-centered collaboration focused on results
About Deville
For over 25 years, Deville Technologies Inc. has been designing, manufacturing, and distributing high-performance industrial food cutting equipment known for its reliability, precision, and efficiency. With operations in both Canada and the U.S., we place customer satisfaction and technical innovation at the heart of everything we do.
Why Join Deville
At Deville Technologies Inc., we offer much more than just a job, we offer a career path in a dynamic and supportive environment: Competitive compensation + advancement opportunities Ongoing training & tuition reimbursement Tangible recognition of your contributions Human-centered company culture in an innovation-driven environment Group Benefits coverage 5 paid sick days + 2 personal days annually Social activities organized by our committee (BBQs, happy hours, karaoke...) A growing company with industry recognition
Your Role: Grow & Manage strategic Key Accounts across North America
Reporting to the Sales Director, you are responsible for managing, developing, and retaining a portfolio of strategic customers. You act as the primary point of contact for key accounts and coordinate all commercial, technical, and operational interactions.
You identify sustainable growth opportunities, structure account development plans, and ensure revenue and customer satisfaction objectives are met.
Your Main Responsibilities
Key Account ManagementManage a portfolio of strategic accounts and act as the main point of contactMaintain a strong understanding of customer needs, priorities, and business contextDevelop business plans and sales strategies for targeted key accountsEnsure retention and satisfaction through rigorous and proactive follow-upMaintain high-level business relationships with decision-makers
Account Growth & DevelopmentIdentify growth opportunities within existing accountsDeploy sales strategies adapted to each account's needs and contextPresent value-added solutions aligned with customer prioritiesNegotiate commercial agreements in line with revenue and margin objectivesMeet or exceed revenue targets associated with key accounts
Internal Coordination & Customer ExecutionCoordinate internal teams (Sales, Engineering, Operations, Service) to secure executionFollow up on projects, orders, and commitments related to accountsManage issues, escalations, and adjustments required to protect the customer relationshipEnsure consistent, high-quality customer experience throughout the business cycleMaintain clear and structured communication between the customer and internal teams
Performance Tracking & PipelineMaintain a structured and up-to-date pipeline in the CRMTrack account performance against established objectivesProduce the required follow-ups for Sales leadership on deal progressContribute to sales forecasts related to key accountsSupport decision-making with a clear view of opportunities and risks
Continuous ImprovementContribute to improving key account management practicesShare relevant market trends and customer insights observed in the fieldSupport the evolution of commercial approaches and offeringsStrengthen the company's credibility with strategic customersAct as a brand ambassador within key accounts
Your DNA for the Role
Experience5+ years of relevant experience in B2B capital equipment sales, key account management, or strategic account developmentExperience in a manufacturing, industrial, or OEM environment is strongly preferredField experience including prospecting, pipeline management, quotations, and customer follow-upProven experience managing long and complex sales cyclesHunter mindset with the ability to open new markets and plant the seeds for long-term strategic relationships
Education & TrainingBachelor’s degree in Commerce, Marketing, Administration, Mechanical or Electrical Engineering, or a related fieldTechnical background relevant to the accounts is an asset
Technical skillsStrong understanding of complex B2B sales cycles, technical solutions, and customer constraintsAbility to structure account plans and prioritize high-value initiativesCommercial negotiation skills aligned with revenue and margin goalsAbility to build and present compelling return on investment (ROI) analyses tailored to customer needs
ToolsSalesforce CRM: hands-on experience essentialProficiency in standard business tools (MS Office, presentation tools)
Operational skillsDisciplined pipeline and commitment follow-upAbility to manage multiple accounts and priorities in parallelConsistent results orientation
Key attributesAbility to build long-term, senior-level relationships with key customersClear and credible communication at all levels of the organization (operational, technical, executive)Initiative, business acumen, and proactive approachPragmatic problem-solving with a solution-oriented mindset
MobilityFrequent travel required (up to 50% of the time), as neededValid driver's license requiredValid passport required
LanguagesEnglish required.An additional language is an asset.
Your Impact at Deville
At 6 MonthsYou will have taken ownership of your account portfolio and built solid relationships with key decision-makers.You will have a strong understanding of DTI products, internal processes, and the sales cycle.You will have structured your account plans and built an active pipeline in the CRM.
At 12 MonthsYou will be recognized as a trusted strategic partner by your customers.You will have measurably contributed to revenue growth across your accounts.You will be a key player in the evolution of commercial practices and the retention of strategic accounts.
Ready to Make a Difference?
Looking to grow within a company where your ideas matter, your talent is recognized, and your challenges match your ambition? xzbcwsv
Join Deville Technologies Inc. and actively contribute to our growth in a high-potential market!