Domestic Abuse Case Manager

Domestic Abuse Case Manager

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Make a direct contribution to reducing domestic abuse and improving victim safety through behaviour change, safeguarding and multi-agency case management. A strong fit will bring relevant safeguarding, public protection or domestic abuse experience. Two positions are available.
If you've also worked in the following roles, we'd also like to hear from you: Domestic Abuse Practitioner, Criminal Justice Case Worker, Behaviour Change Practitioner, Safeguarding Officer, Support Worker, Domestic Abuse Worker, Public Protection Case Worker, Safeguarding Practitioner
Benefits include 27 days annual leave plus bank holidays, a Birthday Day off, 2 paid Volunteer Days, a 5% employer pension contribution and a Healthcare Cash Plan.
SALARY: £31,295 per annum + Benefits
LOCATION: Hybrid role based in Woking, Surrey, with face-to-face and remote work and extensive travel throughout Surrey
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 Hours per Week, Monday to Friday, some weekends/evening work may be required
JOB OVERVIEW
A rewarding opportunity is available for a Domestic Abuse Case Manager to help reduce harm and improve safety within a specialist behaviour change programme.
The Domestic Abuse Case Manager will engage high-risk perpetrators through motivational interviewing, risk management and structured case management, coordinating plans with safeguarding, housing, health and criminal justice partners.
Working across face-to-face and remote settings, the Domestic Abuse Case Manager will manage complex cases, maintain accurate records and contribute to service improvement and long-term behaviour change.
DUTIES
Your duties as the Domestic Abuse Case Manager include:
Manage High-Risk Caseloads: Deliver structured case management to individuals identified as high-risk perpetrators
Deliver Behaviour Change Interventions: Use motivational interviewing and evidence-based approaches to influence positive change
Undertake Risk Assessments: Complete robust risk assessments and develop comprehensive safety and support plans
Work in Multi-Agency Settings: Collaborate with MARAC, safeguarding, housing and criminal justice partners
Develop Intervention Plans: Create tailored plans addressing risk factors including substance misuse, housing and wellbeing
Promote Accountability: Challenge behaviours constructively to encourage responsibility and reduce harm
Prioritise Victim Safety: Work closely with partner services to keep safeguarding and risk reduction central
Maintain Accurate Records: Keep case notes, reports and data compliant with legislation and best practice
Attend Professional Meetings: Represent the service at multi-agency meetings and contribute to decision-making
Support Service Development: Contribute to continuous improvement, evaluation and best practice initiatives
CANDIDATE REQUIREMENTS
ESSENTIAL
Relevant degree or vocational qualification, or equivalent experience
Previous experience within safeguarding, public protection or domestic abuse services
Experience of multi-agency working including MARAC, MAPPA or similar frameworks
Strong understanding of domestic abuse, risk management and victim impact
Knowledge of behaviour change approaches and working with complex or challenging behaviours
Excellent communication, interpersonal and stakeholder engagement skills
Ability to manage conflict, crisis situations and high-risk cases
Experience maintaining accurate records, reports and case management systems
Competent IT skills including Microsoft Office
Full driving licence and access to a vehicle, with willingness to travel across the region
DESIRABLE
Experience working directly with perpetrators of domestic abuse
Experience supporting individuals with complex needs such as mental health or substance misuse
Knowledge of motivational interviewing or trauma-informed practice
Experience working with young people aged 16–25
BENEFITS
27 days annual leave per annum, plus bank holidays, increasing with service
Birthday Day off and option to buy additional annual leave
2 paid Volunteer Days each year
5% employer pension contribution, matched by a 5% employee contribution
Healthcare Cash Plan and Life Assurance at 3 x salary
Annual salary review
Refer a Friend scheme
Access to Benefit Hub with retail discounts, Cycle to Work scheme and additional voluntary benefits
This role is subject to an Enhanced DBS check with the additional barred list check. All required checks will be undertaken as part of the pre-employment process for any successful candidate.
APPLY TODAY…
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JOB REF: AWDO-P15287
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