Associate Manager-Customer Success

Job Description The Senior Customer Success Manager (Middle East) is responsible for managing and growing a portfolio of GCC customer accounts by driving customer adoption, retention, expansion, and advocacy. The role requires a strong understanding of HR & Payroll SaaS, GCC business culture, stakeholder management, enterprise onboarding, and customer success best practices. The incumbent will act as a trusted advisor to customers, ensuring successful digital transformation, compliance alignment, and measurable business outcomes through the greytHR platform. Key Responsibilities Serve as the primary relationship owner for strategic and enterprise customers across GCC markets. Build and maintain executive relationships with HR, Payroll, Finance, and Business leaders. Conduct periodic busine