Contact Center Representative/Banking

Position Summary The Contact Center Representative provides customer sales and service by telephone, email, and other forms of electronic communication. Uses written correspondence and the Internet to assist customers. Substantial knowledge of North Easton Savings Banks products and services is required to ensure that information communicated to the customer is accurate and complete. Receives incoming telephone calls and other communications from customers needing assistance with existing accounts, purchasing products, and opening new accounts. Places outgoing telephone calls to customers in connection with specific service requests, or to welcome them to new services and answer questions. Uses the telephone, the Internet, email, and other tools to communicate with the customer verbally and in writing, both electronically and on paper. An ideal candidate has a minimum of 2 years experience in a customer-facing retail banking environment. Minimum Qualifications (Education/Knowledge, Skills,