Team Lead - Membership
The Indus Club · India
FULL TIME
Job Description
Company Description The Indus Club is a private members’ business and lifestyle club in Bandra Kurla Complex (BKC), Mumbai, recognized as one of the most admired and aspirational clubs in the city. It caters to newsmakers, leaders, and accomplished professionals who seek a refined environment for networking, business, and leisure. Membership is strictly by invitation, creating a curated community of high-profile members. The club offers premium facilities, personalized services, and exclusive events designed to support professional success and sophisticated social experiences. Team members work in a dynamic, service-focused environment that values excellence, discretion, and hospitality.
Role Description The Team Lead – Membership is a full-time, on-site role based at The Indus Club in Mumbai. This role is responsible for overseeing the membership lifecycle, including prospect identification, outreach, onboarding, and engagement of invited members. Daily tasks include managing membership inquiries, guiding prospective members through the evaluation and invitation process, and maintaining accurate records in membership systems. The Team Lead supervises and supports the membership team, sets targets, and monitors performance to ensure high standards of service and retention. The role involves close collaboration with operations, events, and marketing teams to create a seamless member experience, address member feedback, and contribute to membership growth strategies.
Qualifications
Role Description The Team Lead – Membership is a full-time, on-site role based at The Indus Club in Mumbai. This role is responsible for overseeing the membership lifecycle, including prospect identification, outreach, onboarding, and engagement of invited members. Daily tasks include managing membership inquiries, guiding prospective members through the evaluation and invitation process, and maintaining accurate records in membership systems. The Team Lead supervises and supports the membership team, sets targets, and monitors performance to ensure high standards of service and retention. The role involves close collaboration with operations, events, and marketing teams to create a seamless member experience, address member feedback, and contribute to membership growth strategies.
Qualifications
- Strong customer service and communication skills to manage member interactions, inquiries, and relationship-building effectively.
- Proficiency in team management to lead, coach, and motivate membership staff toward service and performance goals.
- Solid analytical skills to interpret membership data, track conversion and retention metrics, and support decision-making.
- Demonstrated sales capabilities for membership acquisition, upselling services, and promoting club offerings.
- Experience in hospitality, luxury clubs, or member-based organizations is preferred.
- Ability to work on-site in Mumbai with a professional, discreet, and service-oriented approach.
- Bachelor’s degree in Business, Hospitality, Marketing, or a related field, or equivalent relevant experience.
- Comfort with CRM or membership management software and basic MS Office tools.
Details
| Company | The Indus Club |
| Location | India |
| Type | FULL TIME |
| Niche | general |