Remote Customer Success Manager US

Company overview: 3YOURMIND is a deep tech company at the intersection of software, manufacturing, and defense. Our solutions enable the decentralized production of critical parts using technologies such as 3D printing and CNC machining, directly where they are needed. Our software connects digital inventories, production systems, and logistics workflows, enabling parts to be identified, produced, and deployed within hours rather than weeks. By digitizing supply chains and enabling production close to the point of use, we help build more resilient, adaptive, and faster innovation cycles - from the battlefield to industrial applications. We are now entering the next phase: evolving from a software provider into a full solution and ecosystem player across hardware, software, and manufacturing networks. Your role: As a Customer Success Manager, your core mission is to deeply understand our North American customers' operational needs and translate them into tailored software solutions. You will partner closely with customers throughout their lifecycle to optimize their processes, while also supporting pre-sales discussions and technical demos to showcase value to prospective clients. Duties may also include assisting with the management of our US GovCloud instances. This is a fully remote position with limited travel required, reporting directly to the Senior Technical Project Manager for North America. Your responsibilities: Customer Support