Operations Manager

Curefit · Bangalore, India

About Us:

Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Roles & Responsibility:

1. Purchase Order Management

Download and validate Purchase Orders (POs) received from marketplace partners including Amazon, Swiggy, Myntra and other B2B channels. Verify commercial accuracy, including NLC, GST, HSN codes, pricing and other order parameters before processing.

2. Order Planning & Sales Order Creation

Plan order fulfilment based on inventory availability across warehouses. Create and process Sales Orders in the ERP/system while ensuring maximum PO fulfilment.

3. Appointment & Dispatch Management

Schedule delivery appointments with channel partners through their respective platforms (Amazon Vendor Portal) and manual appointment processes (Swiggy, Myntra, etc.). Ensure adherence to appointment timelines to avoid delays, penalties and order cancellations.

4. Logistics & Warehouse Coordination

Coordinate with warehouse and logistics teams to ensure timely picking, packing, dispatch and delivery of shipments. Proactively resolve operational issues impacting dispatches and deliveries.

5. Channel Stakeholder Management

Build strong working relationships with channel operations teams. Coordinate for appointment revisions, slot preponements and exception handling to maximise order fulfilment and maintain service levels.

6. Inventory & Sourcing Coordination

Track out-of-stock SKUs at warehouse level and follow up with sourcing teams to improve inventory availability. Drive higher PO fulfilment by ensuring timely replenishment of critical SKUs.

7. Operational Reporting

Publish daily operational dashboards covering delivered orders, pending shipments, future dispatch plans and key operational metrics. Provide timely updates to internal stakeholders on shipment status and potential risks.

8. Service Level Management

Own and improve key fulfilment metrics including OTIF (On-Time In-Full), Fill Rate, dispatch adherence and order fulfilment across all assigned channels.

Drive continuous improvements to reduce cancellations, delivery failures and operational escalations.