Director of Support Services — AI-Driven Ops (Remote)

Harris Computer · United States

Cayenta, a division of Harris, seeks a Director of Support Services to lead our Support organization with a focus on customer experience and operational excellence. The role involves coaching managers, collaborating with cross-functional teams, and implementing scalable processes to support growth.

The ideal candidate has 5+ years of management in customer/technical support, strong leadership, and a track record in data-driven improvements. Remote role with ~25% travel across the US/Canada.