Customer Success Associate (KAM)

RESPONSIBILITIES Manage a portfolio of High-Value Accounts and ensure consistent engagement. Develop a customer-first approach to understand client pain points and drive better support outcomes. Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements. Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage cl…