Regional Merchants Manager

Pluxee · India

Pluxee is a global player in Employee Benefits and Engagement that operates in 28 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Well-‏being, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,600 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 37 million+ consumers and 1.7 million+ merchants.

Conducting business for more than 45 years, Pluxee is committed to creating a positive impact on local communities, supporting well-‏being at work for employees, and protecting the planet.

• The Merchant Manager leads a team of merchant-facing staff, ensuring the successful affiliation, activation, and growth of merchants across all relevant segments (SME, Large, Strategic) and channels (field, telesales, inside, partner).
• The role ensures consistent adoption of Pluxee’s standards, tools, and Salesforce CRM, while driving commercial performance and contributing to the development of the merchant ecosystem.
• Merchant Manager supports the execution of Pluxee’s merchant strategy within the local market, Reporting into the Country Merchant Director.
• This role is accountable for managing merchant acquisition, retention, and relationship development at country level.

Your next challenge:

• Local Strategy Execution and Market Development Implement local merchant go-to-market plans in alignment with the country strategy.
• Apply merchant segmentation and targeting approaches defined by the Director.
• Contribute to commercial planning cycles, revenue forecasting, and pipeline development.
• Monitor merchant and market trends to adapt day-to-day priorities.

• Team Management and Channel Oversight Manage and coach local merchant-facing teams across field sales, telesales, inside sales, and partnerships.
• Ensure effective onboarding, training, and performance monitoring of team members.
• Foster a culture of accountability, engagement, and collaboration aligned with Pluxee’s values.

• Commercial Performance Management Deliver on assigned KPIs: merchant acquisition, activation, retention, and reactivation.
• Ensure Salesforce CRM is used consistently for forecasting, pipeline visibility, and opportunity tracking.
• Monitor performance results, analyze gaps, and implement corrective actions.
• Prepare regular performance updates for the Country Merchant Director or local leadership.

• Merchant Relationship & Ecosystem Management Act as a point of contact for key merchant relationships at country level.
• Promote merchant participation in local campaigns, co-branded initiatives ,and lifecycle programs.
• Capture merchant feedback and escalate insights for service and product improvements.

• Cross-functional Collaboration Work with Marketing to implement merchant campaigns and promotional actions.
• Partner with Product, Legal, and Operations on contract management, onboarding flows, and readiness of offers. Collaborate with Finance on pricing inputs, commercial planning, and performance reporting.
• Ensure operational alignment with Group priorities while tailoring to country needs.

You're a Match:

Work Experience:

• 8–10 years of experience in merchant management, sales, or business development.
• Experience managing teams and delivering commercial performance at country level.
• Background in B2B2C or merchant-driven ecosystems preferred.
• Familiarity with Salesforce CRM and data-driven sales management.

Skills& Certifications:

• Strong team management, communication, and negotiation skills.
• Commercially oriented with hands-on execution capacity.
• Proficient in Microsoft 365 (Excel, PowerPoint, Outlook, Teams).
• Knowledge of merchant campaign execution is a plus.

Education:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.

Languages:

• Excellent communication skills English is required.

Your location

• Mumbai, India

☀️ Happy at work

1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace well-being and work-life balance, new ideas and we have a lot of fun!

3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are a given.