Senior executive logistics

Position Overview

We are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2 B and D2 C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved fast, and every delivery milestone is tracked without gaps.

Key Responsibilities

Supervising Order Processing & Fulfilment

Supervise daily B2 B and D2 C order processing, picking, packing, and dispatch across Shopify D2 C, Amazon, Nykaa, Myntra, Tira, and other B2 B channels. Ensure order SLAs are met consistently across Shopify D2 C, Amazon, Nykaa, Myntra, Tira, and other B2 B orders. Maintain packaging quality standards aligned with brand guidelines

Logistics Coordination

Serve as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordination Coordinate with B2 B partners for inward and outward logistics, purchase orders, and delivery confirmations Proactively track shipments, flag delays, and drive resolution before customer escalations

Disputes & Claims Management

Raise, track, and follow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports), and damage claims with shipment partners and B2 B partners Maintain documentation and MIS for all open disputes and resolution status Coordinate with the finance team for COD remittances

Unicommerce & Systems Management

Manage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment tracking Ensure accurate SKU-level inventory movement records and flag discrepancies proactively Liaise with the tech/marketplace team for any Unicommerce integration issues

Requirements

2–4 years of experience in logistics/supply chain operations in an e-commerce or D2 C brand environment Hands-on experience with Unicommerce (non-negotiable) Working knowledge of courier partner portals — Delhivery, and Shiprocket experience strongly preferred Familiarity with B2 B fulfilment workflows (LR generation, transporter coordination, GRN processes) Knowledge of Amazon FBA, Myntra and marketplace SLA frameworks is a must. Strong command of Excel/Google Sheets for daily MIS and dispute tracking Excellent written and verbal communication - you'll be coordinating with partners daily

Key Competencies

Logistics and Supply Chain Oversight Order and Inventory Management Customer Relationship Management Data Analysis and MIS Reporting Escalation and Complaint Handling Cross-Functional Team Collaboration