Customer Support Associate

SafeGold · India

SafeGold is India’s largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.

We’ve been consistently recognised for our growth and impact:

#9 in 2023 ET Growth Champions (India)

#9 in 2024 FT High Growth Companies (Asia)

Job Description

• Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assisting in KYC verifications checks for customers.
• Provide resolution on disputed transaction.
• Promptness in handling escalations/queries raised by customer.
• Provide excellent customer service at all times
• Maintain a friendly manner and calm, positive manner when handling complaints

Skills Must have

• Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.
• Stock management
• Banking background preferred

Good to have

• Digital Marketing/Fraud Complaint handling

Qualifications

• Graduate from any recognized university.

Working Days

• 5 Days a week (Includes Sat and Sunday)
• Shift timings vary between 7 am - 11 pm