Senior Workplace Manager

Parloa · United States

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. About the role: As Senior Office Manager, you will take ownership of workplace management, vendor coordination, and office experience for our New York City office, ensuring smooth operations and a welcoming environment for our team. This is your opportunity to shape the workplace experience for a fast-growing global AI company as it builds out its US presence. Areas of ownership:

• Workplace Operations: Oversee day-to-day office operations, ensuring a seamless experience for employees and visitors while keeping the office well-stocked, organized, and comfortable.
• Vendor & Facilities Management: Manage vendor relationships, negotiate contracts, and serve as the key point of contact for landlords, security, and service providers on all facility-related matters.
• Budget & Procurement: Own workplace budgets, including forecasting and expense tracking, and oversee office-related procurement of supplies, equipment, and services.
• Policy, Safety & Compliance: Develop and implement office policies and procedures, and lead safety, security, and emergency preparedness efforts to maintain a compliant work environment.
• Culture & Cross-Functional Support: Organize office events, celebrations, and engagement activities in collaboration with global teams, and partner with IT and People & Culture on onboarding, offboarding, and workplace experience improvements.

• 5+ years of experience in office management, workplace operations, or a similar role in a fast-paced environment
• Proven experience with vendor negotiations, contract management, and budget tracking
• Independent and self-sufficient, able to take full ownership of office operations despite the time difference with Berlin-based leadership
• Strong project management and organizational skills, with the ability to juggle multiple priorities and solve problems proactively
• Knowledge of New York workplace compliance, safety, and security regulations

$135,000—$154,000 USD