Session Assistant - Interventional Radiology - Full-Time | Weekdays | Days | Weill Cornell

NewYork-Presbyterian Hospital · United States

Location New York, New York Shift: Day Flex (United States of America) Description: Define the Patient Care Experience: Session Assistants Make It Possible Make a lasting impression at NewYork-Presbyterian as a Session Assistant. Join a supportive team that’s passionate about delivering exceptional service to our diverse local community. As a key member of our administrative staff, you’ll discover what sets NYP apart: a deep commitment to the individuals and families in our care. Session Assistant - Interventional Radiology Full-Time | Weekdays | Days | Weill Cornell At NewYork-Presbyterian, Session Assistants are more than administrative support - you're the reassuring presence patients and families rely on during critical moments. You’ll guide, inform, and coordinate care behind the scenes, helping ensure every visit is seamless, informed, and compassionate. Success in this role requires experience navigating insurance requirements and securing prior authorizations for procedures, helping prevent delays in patient care and treatment. What You’ll Do:

• Coordinate complex, multi-specialty appointments, procedures, and surgeries
• Verify insurance benefits and obtain complex prior authorizations/pre-procedure approvals for Interventional Radiology services, partnering with payers, providers, and patients to ensure timely authorization and minimize care delays
• Track, monitor, and follow up on pending authorizations, appeals, and payer requests to support timely patient access to care
• Serve as a front-line resource—welcoming patients, answering questions, and easing concerns
• Manage scheduling workflows, inbox communications, and provider calendars
• Collect and maintain accurate patient demographic, insurance, and medical record information
• Collaborate with internal teams and referring providers to ensure timely, coordinated care
• Support patients with forms, portal enrollment, and procedure preparation instructions
• Provide cross-coverage with Patient Registrars during lunch breaks and/or absences to greet all patients and visitors upon arrival

• Weekday coverage only — no weekends
• 8-hour shifts between 8:00 AM to 4:00 PM

• Prior experience obtaining insurance authorizations and pre-procedure approvals in a hospital, radiology, specialty practice, or healthcare setting strongly preferred
• Knowledge of health insurance benefits/requirements
• Knowledge of ICD Coding
• College degree
• Energetic, approachable individual with a desire to put patients first.

• High School Diploma or GED
• One year of clerical experience
• Effective communication, along with phone and computer skills
• Ability to multi-task and prioritize in a fast-paced environment

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