Desktop/Tech Support (Jr)

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Role: IT Services – Desktop/Tech Support (Jr)Start Date: October 28, 2026Length: 2 years (End Date: October 27, 2028)Pay Rate: $28/hourLocation: Onsite Bothell or Bellevue
MOST IMPORTANT SKILLS NEEDEDHands-on desktop and laptop technical support experience, including hardware and software troubleshooting.Experience configuring, imaging, and deploying workstations for new and existing users.Strong knowledge of computer hardware components, configurations, and software applications.Experience troubleshooting LAN, network connectivity, server, and telecommunications issues.Experience re-imaging computers, performing data migrations, and restoring user data.Familiarity with IT ticketing systems and incident resolution.Ability to provide remote technical support and resolve end-user issues.Strong problem-solving skills and customer service mindset.
Team Name/Organization: IT Services – Desktop/Technical Support
Daily Responsibilities:Provide hands-on technical support for desktop and laptop users.Diagnose and troubleshoot hardware and software issues.Configure and deploy workstations for new employees.Upgrade existing computer equipment and software.Set up and maintain network and telecommunications systems.Troubleshoot LAN, server, and connectivity issues.Document and manage support requests through an IT ticketing system as needed.Re-image computers and perform data migrations and restorations.Provide remote troubleshooting and technical assistance.Ensure end users have functional hardware, software, and connectivity.
Tools/Technologies Used:Desktop and laptop hardwareWorkstation imaging and configuration toolsLAN and network connectivity systemsServers and telecommunications systemsIT ticketing systemsData migration and restoration toolsRemote troubleshooting/support tools
Required QualificationsWorking knowledge of desktop and laptop hardware components and configurations.Strong software troubleshooting experience.Ability to diagnose and resolve hardware and software problems.Experience configuring, upgrading, and maintaining workstations.Knowledge of LAN, server, and network connectivity troubleshooting.Ability to re-image computers and perform data migrations and restorations.Ability to troubleshoot technical issues remotely.Experience supporting end users and resolving technical problems.
Desired QualificationsExperience using enterprise IT ticketing systems such as ServiceNow or Jira Service Management.Familiarity with Windows operating systems and Microsoft 365.Experience with Active Directory and user account administration.Familiarity with workstation deployment and imaging tools such as SCCM/MECM, Intune, or similar platforms.Previous experience working in a corporate IT help desk or desktop support environment. xzbcwsv CompTIA A+ or similar IT support certification.