Service Engineer

Job Summary : We are looking for a skilled Service Technician responsible for diagnosis, repair, testing, and servicing of audio products. The candidate should have hands-on experience in hardware-level troubleshooting along with software handling and service management tools. Key Responsibilities: Diagnose and repair Audio products including speakers, headphones, and portable audio devices. Perform component-level repairs including battery, IO board, logic board, grill/cabinet, charging, and connectivity issues. Handle software/firmware troubleshooting and updates. Perform product testing, quality checks, and final verification after repair. Update diagnosis, repair status, and service remarks in Zoho/Salesforce CRM systems. Maintain TAT and timely closure of service cases. Coordinate wit