NICE CXone Senior Developer

Iravan Technologies · Pune, India

Hiring: NICE CXone Senior Developer

Required Skill: NICE CXone Sr. Developer

Job Description:

* Design, develop, implement, and customize NICE CXone applications

* Build integrations between CXone and enterprise systems such as CRM, WFM, and reporting tools

* Support migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone

* Translate Cisco call flows and routing scripts into NICE CXone equivalents

* Work with NICE CXone APIs, RESTful services, and connectors for third-party systems

* Develop automation scripts for provisioning and configuration

* Work closely with infrastructure engineers, QA teams, and Cisco/NICE support

* Prepare technical documentation, migration guides, and code repositories

* Build conversation AI flows (chatbot, voicebot) using Cognigy AI or Omilia AI

Tools & Technologies:

* NICE CXone Mpower

* CRM – Salesforce, MS365 Dynamics

* Cognigy AI, Omilia AI

* Dialer – Personal Connect or 3rd Party

Work Location: PAN India

Preferred Locations: Bangalore, Pune, Hyderabad