Intake & Search Processor
Vanguard Research Title Services Inc. · Syracuse, New York, United States
FULL TIMEpermanent
Job Description
Company Description Vanguard Research & Title Services is a leading provider of title research and title insurance support services in Central New York. We're looking for an organized,customer-minded Intake & Search Processor to be the first point of contact for incomingorders at our Syracuse office.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Role Description This role is ideal for someone who likes being the person who keeps things moving.You'll take in new orders, make sure they're complete, get them to the right team, andkeep customers informed. When you're not handling intake, you'll help prepare,proofread, and deliver our title research products. No title experience? That's fine. Ifyou've worked in customer service, office administration, or data entry, you already havethe core skills, and we'll teach you the rest.
Order Intake & Customer Service
• Monitor incoming orders by email, web portal, and phone, and enter new orders intoour systems.• Check each order for missing or unclear information and follow up with the customerbefore it moves forward.• Route orders to the right branch, team, or outside vendor.• Answer customer questions about order status by phone and email, promptly andprofessionally.• Track stalled or on-hold orders and work with our Vendor Relationship Manager andbranch Search Operations Managers to resolve service issues.
Production & Office Support• Prepare, update, and deliver title research reports using our order-managementsoftware.• Proofread completed reports for spelling, grammar, formatting, and accuracy.• Scan, file, and organize paper and digital documents, and coordinate pickup anddelivery of document packages. xzbcwsv • Suggest improvements when you notice recurring intake or workflow problems.
What You Bring
RequiredHigh school diploma or GED and 2–3 years of experience in a professional officeenvironment OR Associate's degree with 1–2 years of office experience
• Customer service experience by phone and email• Strong attention to detail and accuracy• Clear, professional writing and speaking skills• Comfort learning new software, databases, and websites• Familiarity with productivity applications (word processing, basic spreadsheets, email)• Good judgment about when to handle something yourself and when to escalate it
Preferred• Experience in title insurance, real estate, legal support, banking, or anotherdocument-heavy office• Experience with order entry, ticketing, or CRM systems• Familiarity with deeds, mortgages, or county clerk records (we will train you)
Why Join Vanguard• Collaborative, team-oriented environment• On-the-job training in title research and real estate document processing• Clear growth pathways within the Research & Title Services division• Competitive pay and full benefits, including PTO, 9 paid holidays, retirement plan, andhealth/dental/vision coverage
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Role Description This role is ideal for someone who likes being the person who keeps things moving.You'll take in new orders, make sure they're complete, get them to the right team, andkeep customers informed. When you're not handling intake, you'll help prepare,proofread, and deliver our title research products. No title experience? That's fine. Ifyou've worked in customer service, office administration, or data entry, you already havethe core skills, and we'll teach you the rest.
Order Intake & Customer Service
• Monitor incoming orders by email, web portal, and phone, and enter new orders intoour systems.• Check each order for missing or unclear information and follow up with the customerbefore it moves forward.• Route orders to the right branch, team, or outside vendor.• Answer customer questions about order status by phone and email, promptly andprofessionally.• Track stalled or on-hold orders and work with our Vendor Relationship Manager andbranch Search Operations Managers to resolve service issues.
Production & Office Support• Prepare, update, and deliver title research reports using our order-managementsoftware.• Proofread completed reports for spelling, grammar, formatting, and accuracy.• Scan, file, and organize paper and digital documents, and coordinate pickup anddelivery of document packages. xzbcwsv • Suggest improvements when you notice recurring intake or workflow problems.
What You Bring
RequiredHigh school diploma or GED and 2–3 years of experience in a professional officeenvironment OR Associate's degree with 1–2 years of office experience
• Customer service experience by phone and email• Strong attention to detail and accuracy• Clear, professional writing and speaking skills• Comfort learning new software, databases, and websites• Familiarity with productivity applications (word processing, basic spreadsheets, email)• Good judgment about when to handle something yourself and when to escalate it
Preferred• Experience in title insurance, real estate, legal support, banking, or anotherdocument-heavy office• Experience with order entry, ticketing, or CRM systems• Familiarity with deeds, mortgages, or county clerk records (we will train you)
Why Join Vanguard• Collaborative, team-oriented environment• On-the-job training in title research and real estate document processing• Clear growth pathways within the Research & Title Services division• Competitive pay and full benefits, including PTO, 9 paid holidays, retirement plan, andhealth/dental/vision coverage
Details
| Company | Vanguard Research Title Services Inc. |
| Location | Syracuse, New York, United States |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |