QA Testing & Client Support for SaaS

We're looking for a QA Testing & Client Support Specialist with strong hands-on experience in both software testing and customer-facing technical support. You should be comfortable working across the product lifecycle from validating bug fixes and new feature releases through structured QA processes, to supporting enterprise customers with technical issues. In this role, you'll become a subject matter expert across our web-based SaaS products, collaborating closely with engineers to ensure product quality and reliability. You'll take ownership of writing and executing both manual and automated test cases (with a strong focus on Playwright), clearly documenting findings, and helping drive continuous improvement in our release process. What You'll Do Product Expertise: Become a subject matte