Technical Support Engineer

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We are seeking a customer-focused IT Support professional to provide onsite and remote technical support for end users in a fast-paced, regulated environment. This role is ideal for someone who enjoys troubleshooting technology issues, supporting business-critical applications, and delivering exceptional customer service.ResponsibilitiesProvide onsite and remote technical support to end users across hardware, software, network, and application environments.Troubleshoot and resolve desktop, server, application, and connectivity issues.Support Microsoft Windows operating systems, Active Directory, and enterprise applications.Assist with system monitoring, user account administration, and incident resolution.Collaborate with internal teams and vendors to ensure timely resolution of technical issues.Document support activities, technical procedures, and troubleshooting steps.Maintain a high level of customer service while managing multiple support requests and priorities.Required QualificationsAssociate's degree in Information Technology, Computer Science, or a related technical field, or equivalent combination of education and professional experience.Minimum of 2 years of experience providing technical support in a help desk, desktop support, or IT support environment.Experience supporting end users through both onsite and remote support tools.Strong troubleshooting, analytical, and problem-solving skills.Excellent verbal and written communication abilities.Ability to work independently while effectively collaborating within a team environment.Strong organizational skills with the ability to handle multiple priorities and deadlines.
Technical SkillsExperience with several of the following technologies:Microsoft Windows Desktop and Server environmentsActive Directory administrationMicrosoft Office SuiteSQL and Microsoft SQL ServerVirtualization technologies and Citrix environmentsNetwork monitoring and troubleshooting toolsHL7 healthcare integrations (Rhapsody preferred)Microsoft Visio and technical documentation toolsPreferred QualificationsHealthcare, hospital, life sciences, or regulated industry experience.Experience working in FDA-regulated environments.Microsoft certifications (M365, Azure, Windows Server) or other relevant technical certifications.Familiarity with healthcare interoperability standards and clinical systems.What We're Looking ForStrong customer service mindset and interpersonal skills.Ability to remain calm and effective in high-pressure situations.Self-motivated professional with excellent attention to detail. xzbcwsv Proven ability to exercise sound judgment and manage competing priorities in a dynamic environment.