ERP Application & IT Specialist
Arena Family of Companies · Carlsbad, California, United States
FULL TIMEpermanent
Job Description
ERP Application & IT Specialist / Greater San Diego / North County | Onsite | $105,000-$125,000
Interested in this role You can find all the relevant information in the description below.
Arena Staffing has partnered with a well-established Southern California company seeking a hands-on ERP Application & IT Specialist to support the business-critical applications and technology used across the organization. The role is onsite 5 days per week.
This role is approximately 80% Business Applications / ERP Support and 20% Onsite IT Support.The ideal candidate must have hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application and understands how technology supports departments such as Accounting, Customer Service, Operations, Distribution, and Sales.
This is not a software development role.We are looking for someone who enjoys figuring out why something is not working, can isolate whether an issue involves the user, data, permissions, configuration, application, integration, or another connected system, and will own the problem through resolution.
Why This Role Is Worth ConsideringHigh-visibility position working directly with the CTO, executives, and business leadersApproximately 80% focused on ERP and business applicationsExposure to order management, e-commerce, shipping, inventory, invoicing, returns, and connected systemsOpportunity to support applications used across Accounting, Customer Service, Distribution, Operations, and SalesOwnership of issues from initial troubleshooting through final resolutionSupport from ERP specialists, software vendors, MSPs, and other technical partners when deeper expertise is requiredOpportunity to improve documentation, workflows, processes, and the overall user experienceStable, established Southern California organization with multiple local facilities
Role SnapshotTitle: ERP Application & IT SpecialistLocation: North County San Diego / Near OceansideSchedule: Full-time, onsite 5 days per weekReports To: Chief Technology OfficerRole Type: Individual ContributorCompensation: $105,000-$125,000 based on experienceTravel: Occasional support at nearby company locationsWhat You Will Do
Business Applications / ERP Support, Approximately 80%Serve as a primary point of contact for day-to-day support of ERP/order-management and other business-critical applicationsTroubleshoot application issues affecting Customer Service, Accounting, Distribution, Operations, Sales, and other departmentsDetermine whether issues involve the user, data, permissions, configuration, application, integration, or another connected systemSupport user accounts, permissions, access, application configuration, and routine application administrationSupport ERP workflows involving orders, customer information, inventory, shipping, invoicing, returns, and e-commerceTroubleshoot issues between ERP, e-commerce, shipping, and other connected third-party applicationsResolve front-end and configuration issues when possibleEscalate deeper technical issues to the appropriate internal specialist, MSP, software vendor, or application partnerMaintain ownership of escalated issues through resolutionParticipate in application upgrades, testing, system changes, and user acceptance testingIdentify recurring issues and opportunities to improve application usability and business workflows
Onsite IT Support, Approximately 20%Serve as an onsite technology resource for employees and executivesSupport Windows and macOS computers, monitors, printers, peripherals, and workplace technologyAssist with onboarding, offboarding, account provisioning, application access, and equipment setupSupport SSO, MFA, identity, permissions, and other user-access issuesRespond to walk-up requests and service tickets while balancing competing prioritiesCoordinate with MSPs, network partners, and other technical specialists when infrastructure support is requiredMaintain clear documentation, troubleshooting procedures, runbooks, user guides, and knowledge-base content
What You Need to Bring3+ years of relevant experience supporting business applications, ERP systems, enterprise applications, IT systems, or a combination of application and end-user supportHands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical applicationExperience troubleshooting technology used by departments outside of ITStrong troubleshooting and problem-isolation skillsExperience supporting user accounts, permissions, access, or application configurationExperience working with software vendors, MSPs, or outside technical partnersWorking knowledge of Windows and/or macOS and common workplace technologyUnderstanding of identity, access management, SSO, MFA, and general IT support practicesStrong communication, organization, documentation, and customer-service skillsAbility to learn unfamiliar applications and technologies quicklyA bachelor's degree in Information Technology, Business, Computer Information Systems, or a related field is preferred, or equivalent relevant professional experience.
Nice to HaveManufacturing, medical device, life sciences, dental, distribution, consumer products, or another physical-product environmentExperience with ERP-connected e-commerce, warehouse/distribution, shipping, or financial applicationsFamiliarity with Google Workspace, Active Directory, Okta, SSO/MFA, JAMF, Apple Business Manager, or similar technologiesExperience with ticketing, remote-support, documentation, or IT asset-management platformsExposure to low-code/no-code tools, workflow automation, PowerShell, Bash, Python, or similar technologiesExperience using AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve troubleshooting, documentation, or productivityFamiliarity with regulated environments, computer system validation, or 21 CFR Part 11
Interview ProcessRound 1: Technology leadership interviewRound 2: Executive leadership interviewFinal: In-person meeting with technology leadershipInterested in learning more?Apply directly or message me confidentially to discuss the opportunity.
Equal Employment OpportunityArena Staffing and our client are equal opportunity employers. xzbcwsv Qualified applicants are considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available throughout the hiring process.
Interested in this role You can find all the relevant information in the description below.
Arena Staffing has partnered with a well-established Southern California company seeking a hands-on ERP Application & IT Specialist to support the business-critical applications and technology used across the organization. The role is onsite 5 days per week.
This role is approximately 80% Business Applications / ERP Support and 20% Onsite IT Support.The ideal candidate must have hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application and understands how technology supports departments such as Accounting, Customer Service, Operations, Distribution, and Sales.
This is not a software development role.We are looking for someone who enjoys figuring out why something is not working, can isolate whether an issue involves the user, data, permissions, configuration, application, integration, or another connected system, and will own the problem through resolution.
Why This Role Is Worth ConsideringHigh-visibility position working directly with the CTO, executives, and business leadersApproximately 80% focused on ERP and business applicationsExposure to order management, e-commerce, shipping, inventory, invoicing, returns, and connected systemsOpportunity to support applications used across Accounting, Customer Service, Distribution, Operations, and SalesOwnership of issues from initial troubleshooting through final resolutionSupport from ERP specialists, software vendors, MSPs, and other technical partners when deeper expertise is requiredOpportunity to improve documentation, workflows, processes, and the overall user experienceStable, established Southern California organization with multiple local facilities
Role SnapshotTitle: ERP Application & IT SpecialistLocation: North County San Diego / Near OceansideSchedule: Full-time, onsite 5 days per weekReports To: Chief Technology OfficerRole Type: Individual ContributorCompensation: $105,000-$125,000 based on experienceTravel: Occasional support at nearby company locationsWhat You Will Do
Business Applications / ERP Support, Approximately 80%Serve as a primary point of contact for day-to-day support of ERP/order-management and other business-critical applicationsTroubleshoot application issues affecting Customer Service, Accounting, Distribution, Operations, Sales, and other departmentsDetermine whether issues involve the user, data, permissions, configuration, application, integration, or another connected systemSupport user accounts, permissions, access, application configuration, and routine application administrationSupport ERP workflows involving orders, customer information, inventory, shipping, invoicing, returns, and e-commerceTroubleshoot issues between ERP, e-commerce, shipping, and other connected third-party applicationsResolve front-end and configuration issues when possibleEscalate deeper technical issues to the appropriate internal specialist, MSP, software vendor, or application partnerMaintain ownership of escalated issues through resolutionParticipate in application upgrades, testing, system changes, and user acceptance testingIdentify recurring issues and opportunities to improve application usability and business workflows
Onsite IT Support, Approximately 20%Serve as an onsite technology resource for employees and executivesSupport Windows and macOS computers, monitors, printers, peripherals, and workplace technologyAssist with onboarding, offboarding, account provisioning, application access, and equipment setupSupport SSO, MFA, identity, permissions, and other user-access issuesRespond to walk-up requests and service tickets while balancing competing prioritiesCoordinate with MSPs, network partners, and other technical specialists when infrastructure support is requiredMaintain clear documentation, troubleshooting procedures, runbooks, user guides, and knowledge-base content
What You Need to Bring3+ years of relevant experience supporting business applications, ERP systems, enterprise applications, IT systems, or a combination of application and end-user supportHands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical applicationExperience troubleshooting technology used by departments outside of ITStrong troubleshooting and problem-isolation skillsExperience supporting user accounts, permissions, access, or application configurationExperience working with software vendors, MSPs, or outside technical partnersWorking knowledge of Windows and/or macOS and common workplace technologyUnderstanding of identity, access management, SSO, MFA, and general IT support practicesStrong communication, organization, documentation, and customer-service skillsAbility to learn unfamiliar applications and technologies quicklyA bachelor's degree in Information Technology, Business, Computer Information Systems, or a related field is preferred, or equivalent relevant professional experience.
Nice to HaveManufacturing, medical device, life sciences, dental, distribution, consumer products, or another physical-product environmentExperience with ERP-connected e-commerce, warehouse/distribution, shipping, or financial applicationsFamiliarity with Google Workspace, Active Directory, Okta, SSO/MFA, JAMF, Apple Business Manager, or similar technologiesExperience with ticketing, remote-support, documentation, or IT asset-management platformsExposure to low-code/no-code tools, workflow automation, PowerShell, Bash, Python, or similar technologiesExperience using AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve troubleshooting, documentation, or productivityFamiliarity with regulated environments, computer system validation, or 21 CFR Part 11
Interview ProcessRound 1: Technology leadership interviewRound 2: Executive leadership interviewFinal: In-person meeting with technology leadershipInterested in learning more?Apply directly or message me confidentially to discuss the opportunity.
Equal Employment OpportunityArena Staffing and our client are equal opportunity employers. xzbcwsv Qualified applicants are considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Reasonable accommodations are available throughout the hiring process.
Details
| Company | Arena Family of Companies |
| Location | Carlsbad, California, United States |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |