Relationship Manager

RAC IT Solutions · India

The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients.

Responsibilities

• Manage and strengthen relationships with existing corporate clients.
• Ensure high customer satisfaction through regular follow-ups and timely issue resolution.
• Generate repeat business and identify opportunities for upselling and cross-selling.
• Coordinate with internal teams for smooth order execution and after-sales support.
• Prepare quotations, proposals, and maintain accurate CRM records.
• Achieve assigned revenue targets while ensuring customer retention.

Qualifications

• 2–3 years of experience in Corporate B2B Sales, Key Account Management, or Relationship Management.
• Good understanding of IT Hardware products and solutions.
• Strong communication, negotiation, and relationship-building skills.
• Customer-focused, target-driven, and proactive approach.

Key Performance Indicators (KPIs)

• Revenue from existing customers.
• Customer retention and account renewal rate.
• Repeat order conversion.
• Upselling and cross-selling revenue.
• Customer satisfaction score.
• Quote-to-order conversion ratio.
• Follow-up efficiency and response time.
• CRM/ERP data accuracy and reporting compliance.
• Achievement of assigned sales and revenue targets.

Contact

HR Bhumika Raikar

9136485074

careers@racwg.com