IT Supervisor Senior

City of Austin · Austin, United States

IT Supervisor Senior
locations
Fully Remote
Combined Transportation Emergency and Communications Center (CTECC)
time type
Full time
job requisition id
JR
About This Position

About This Position

The IT Supervisor Senior will oversee the daily operations for small to medium, moderately complex IT work groups that support City of Austin Police and Forensic Science. This role provides advanced technical leadership to ensure the reliability and security of critical Public Safety applications and systems. The IT Supervisor Senior also leads coordination with customers, vendors, other City departments, and project teams to support operational upgrades, new implementations, and compliance with security and disaster recovery requirements. The role also provides full supervisory oversight of assigned IT staff, including selection, training, evaluation, coaching, and performance management. The IT Supervisor Senior is also responsible for improving operations, decreasing turnaround times and streamlining processes to provide the best quality customer service to Police and Forensic Science.

About the Department

The Austin Technology Services department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description

IT Supervisor Senior

Purpose

Under general direction, this position performs routine supervisory work, overseeing daily small to medium and moderately complex information technology (IT) operation work groups.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Provides advanced technical leadership on integrating complex existing or new information system technologies.
• Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service.
• Leads the coordination and participation with other City departments, project teams, and agencies.
• Develops training programs, guides, and trains staff on work procedures and operating instructions.
• Develops and prepares management and productivity reports, studies, and analyses.
• Prepares operating budgets and reviews ongoing expenditures.
• Develops short- and long-range goals and monitors performance results.
• Prepares, reviews, and approves documentation for procurement.
• Ensures compliance with City of Austin personnel, security, and department procedures.
• Researches complex commercial products for possible use.

Responsibilities - Supervisor and/or Leadership Exercised

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of budget processes.
• Knowledge of current IT systems and data systems technology, security, operations, and practices.
• Knowledge of management and supervisory principles and practices.
• Skill in organizing work effectively and efficiently.
• Skill in understanding the organization and operation of the city and departments as necessary.
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions.
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance.
• Ability to read and interpret standard accounting and financial reports.
• Ability to conduct research and analyze and interpret research findings.
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
• Ability to assign and direct the work activities of assigned personnel.
• Ability to understand complex program structure, strong analysis and problem solving skills.
• Ability to communicate effectively, both orally and in writing.

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university plus two (2) year of leadership or supervisory experience in a field related to the job.
• Experience may substitute for education up to four (4) years.

Preferred Qualifications

• Experience managing large scale critical Public Safety or enterprise applications including multiple mission critical departments/customers.
• Experience working in environments with criminal-justice information (CJI), sensitive data, or other highly regulated systems.
• Experience developing, coaching, mentoring, and managing an information technology team.