ES FOP SUPPORT ANALYST

ES FOP SUPPORT ANALYST - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.​ Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.​ Change Management: Participation in the change management process​ Problem Management: Participation in the analysis of root causes of incidents​ Monitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken int