Customer Success Manager
Celoxis · India
FULL TIME
Job Description
Job Description – Customer Success Manager (SaaS)
Location: Pune
Experience: 6–8 Years
Employment Type: Full-Time
About the Role
We are looking for a proactive and customer-focused Customer Success Manager to manage enterprise SaaS customers, drive product adoption, ensure customer retention, and identify growth opportunities.
Key Responsibilities
- Manage enterprise customer accounts throughout the customer lifecycle.
- Drive onboarding and product adoption.
- Conduct QBRs and EBRs.
- Monitor customer health and mitigate churn.
- Identify upsell and cross-sell opportunities.
- Deliver customer training and webinars.
- Collaborate with Sales, Product, Engineering and Support.
- Handle escalations and maintain customer satisfaction.
- Create SOPs and customer success documentation.
- Track renewal, adoption and revenue metrics.
Required Skills
- 6–8 years in Customer Success/Account Management in SaaS.
- Enterprise customer management.
- Stakeholder management and executive communication.
- Experience with onboarding, renewals and retention.
- Knowledge of CSAT, NPS, NRR and GRR.
- Excellent presentation and communication skills.
Preferred Technical Skills
- Salesforce, Zendesk, Freshdesk, Tableau, WalkMe, Marketo, Amplitude, Clari, Advanced Excel, SQL (preferred).
Qualifications
- Bachelor's degree in Engineering, Business or related field.
- Experience working with global customers is preferred.
Details
| Company | Celoxis |
| Location | India |
| Type | FULL TIME |
| Niche | general |