Intake Coordinator

360 Behavioral Health · United States

Intake Coordinator Location: Van Nuys, CA. Hybrid Opportunity Job Type: Full-Time Join Our Team! At 360 Behavioral Health, we're committed to providing exceptional care and support to children and families. We're looking for a customer-focused, organized, and detail-oriented Intake Coordinator to help create a seamless onboarding experience for new clients. As an Intake Coordinator, you'll be the bridge between our Care Navigation team and local offices, ensuring every family receives outstanding service from the moment they begin their journey with us. Perks & Benefits

• Competitive salary $23.00-$26.00/per hour
• Must Be Available Monday-Friday 8:00-5:00pm
• PTO (Paid Time Off)/Sick Time
• Medical, Dental, and Vision insurance
• 7 Paid Holidays
• 401(k) retirement plan
• Remote work flexibility (California-based)
• Professional development and career growth opportunities
• Supportive, mission-driven leadership
• Collaborative and inclusive workplace culture

• Maintain accurate client records and upload required documentation.
• Track and manage assigned cases to ensure timely progress through the intake

• Monitor intake activities and recommend process improvements.
• Meet department performance goals and key performance indicators (KPIs).
• Ensure compliance with HIPAA and all applicable federal, state, and company

• At least 1 year of customer service experience.
• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management abilities.
• Detail-oriented with excellent follow-through.
• Comfortable working independently while collaborating with cross-functional

• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with Salesforce or Lumary is a plus.
• Passion for providing outstanding customer service.