B2b sales& vending machine (gifting)manager for food company - govandi

Job description

Salary- Max 15 LPA

Experience in the gifting, F& B, FMCG, Coffee, Beverage, Snacks Vending Machine products industry is highly preferred.

3–6 years of experience in B2 B sales, corporate sales, institutional sales, or account management.

Reporting To: Business Head Corporate & Institutional Business

Function: B2 B Sales Demand & Customer Experience

Team Size: 5 to 6 Inbound Sales Executives

Role Overview

The Manager B2 B Demand & Customer Experience is responsible for maximizing revenue from all inbound B2 B opportunities while ensuring an exceptional customer experience. This role owns the complete inbound funnelfrom lead management and outreach planning to order conversion, customer satisfaction, and seamless handoff to fulfilment teams.

We are looking for a passionate sales professional who takes pride in achieving ambitious revenue targets, possesses strong commercial acumen, and can drive business growth through customer-centric sales strategies.

Key Responsibilities

Revenue & Team Leadership

Lead, coach, and develop a high-performing inbound sales team. Drive productivity, conversion, revenue achievement, and customer satisfaction. Establish performance metrics, conduct pipeline reviews, and build a culture of accountability. Take ownership of sales targets and consistently deliver against business objectives.

Lead & CRM Management

Own all inbound B2 B leads across stores, website, referrals, and partner channels. Ensure CRM discipline, lead tracking, data accuracy, and timely follow-ups. Develop outreach calendars, re-engagement campaigns, and customer nurturing programs.

Order Conversion & Handoff

Support the team in closing complex and high-value opportunities. Ensure accurate and complete transfer of confirmed orders to fulfilment teams. Define and maintain handoff processes to eliminate execution gaps.

Customer Experience

Establish service standards across all customer touchpoints. Manage escalations, complaint resolution, and customer recovery initiatives. Drive customer delight, repeat business, referrals, and long-term relationships.

Reporting & Continuous Improvement

Monitor funnel performance, response times, conversion rates, and customer metrics. Analyze sales performance, commercials, and profitability to improve business outcomes. Identify process improvements and implement best practices across the inbound journey.

Qualifications & Experience

Bachelor's degree in Commerce (B. Com) preferred. Experience in the gifting, F& B, FMCG, retail, or consumer products industry is highly preferred. Prior experience leading sales teams and managing high-volume inbound opportunities. Strong understanding of commercials, pricing, margins, and P& L. Proven track record of consistently achieving or exceeding sales targets. Hands-on experience with CRM systems, sales planning, and customer relationship management. Experience in B2 B and institutional sales will be an added advantage.

Key Competencies

Revenue Leadership B2 B & Institutional Sales Commercial & P& L Understanding CRM & Process Excellence Customer Experience Management Campaign & Outreach Planning Data-Driven Decision Making Cross-Functional Collaboration Team Leadership & Coaching Strong Negotiation & Relationship Management

Contact Details:

Interested candidates send resume on nitanalawadeoasis@