Contact Center Representative (Voice & Insurance domain)
ZettaMine Labs Pvt. Ltd. · India
FULL TIME
Job Description
Role : Contact Center Representative (Voice & Insurance domain)
Required Qualification : Any Degree
Required Experience : 1-4 years
Shift timings : Flexibility with Shift timings
Location : Hyderabad
Role
- Answers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
- Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team
Accountability and Responsibilities
- Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
- Excellent email writing and verbal communication skills.
- Good prioritizing, planning and organizing skills.
- Adaptable and flexible to change.
- Domain Knowledge required.
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
How to Apply:
Send your updated resume to: latha.a@zettamine.com or WhatsApp to 6302404815.
Please include the following in your email/WhatsApp:
- Full Name
- Contact Number
- Total Experience
- Relevant Experience
- Current CTC
- Expected CTC
- Notice Period