Customer Support Executive

Nukkad Shops · India

Job Overview:

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team across Chennai, Bangalore, Mumbai, and Hyderabad .

The ideal candidate should have good communication skills, a customer-oriented approach, and the ability to handle customer queries and concerns professionally. The role involves interacting with customers, understanding their requirements, providing appropriate solutions, and ensuring a positive customer experience.

Key Requirements:

• Experience with ticketing tools (Freshdesk or similar).
• Good experience in handling customer calls and emails.
• Chat support experience is an added advantage.
• Excellent communication skills in English and Hindi.
• Strong customer service and problem-solving skills.
• Ability to multitask and work with different teams.
• Good knowledge of MS Excel.

Roles & Responsibilities:

• Handle customer queries through calls, emails, and online meetings.
• Log, track, and resolve customer tickets within the defined timelines.
• Provide installation, configuration, and troubleshooting support for devices and applications.
• Identify hardware and software issues and escalate when required.
• Conduct customer training sessions and product demonstrations.
• Follow up with customers to ensure timely issue resolution.
• Maintain records of customer interactions and service requests.
• Coordinate with internal teams to resolve customer concerns.
• Prepare reports and analyze customer data using MS Excel.