Head of Digital Banking Experience

Mashreq Careers · India

Mashreq Careers is seeking a Senior Manager - Customer Experience to shape and enhance end-to-end digital journeys for SME and individual customers across apps and channels. You will lead AI-chatbot design, use analytics to identify opportunities, and collaborate with product, technology, and operations to deliver best-in-class digital banking experiences.

The role requires strong data-driven decision making, stakeholder management, and excellent communication skills to present insights to EXCO