Community Program Manager

42.1 Sports P. Ltd. · India

About Us: 

At 42.1, we craft immersive cultural and culinary spaces through our brands: Bento B, Noboru, Blockheads, KOJA and Latreia Bakery. Each space is rooted in intentionality, storytelling, and a passion for building communities around food, music, and culture. We’re looking for someone who thrives on meaningful interactions and has a flair for bringing people together. 

Role Overview: 

The Community Manager is the custodian of guest experience, community relationships, and on-ground brand storytelling across our restaurants. This role bridges guests, operations, and marketing—ensuring every interaction, observation, and story strengthens the brand culture, service quality, and emotional connection with our community. This role combines hospitality leadership, community insight, creative storytelling, and data backed decision-making. It’s a 6-days-a-week role, but hey - who wouldn’t want to 

spend their days at the café, surrounded by good food, great people, and even better stories.

Key Responsibilities and Scope:  

Guest Interaction & Floor Experience  

• Act as a primary guest-facing presence during service hours, ensuring every guest feels welcomed, understood, and valued. 

• Maintain active floor presence to observe service flow, guest behaviour, and experience quality, intervening where needed to elevate outcomes. 

• Document guest preferences, repeat visits, and notable interactions to maintain a

soft CRM and personalized service approach. 

• Ensure smooth operational flow on the floor while proactively identifying opportunities to delight guests beyond standard service.

Community Engagement & Feedback Loop 

• Monitor and review guest feedback across physical forms, digital platforms, and informal conversations. 

• Personally connect with guests for follow-ups, gratitude messages, or conflict resolution, ensuring issues are addressed with empathy and accountability.

• Compile structured weekly feedback reports highlighting trends, insights, recurring issues, and experience opportunities. 

• Translate qualitative feedback into actionable recommendations and share them with core, operations, and restaurant teams for continuous improvement. 

Creative Content, Storytelling & Marketing Collaboration 

• Capture on-ground moments -guest interactions, food, space, and atmosphere - to document the everyday stories of the brand. 

• Collaborate closely with the marketing team to curate and execute storytelling-led

content and campaigns based on real observations, guest behaviour, and product narratives. 

• Support execution of marketing campaigns through photo, video, and experiential documentation that aligns with brand tone and cultural philosophy. 

• Assist in content creation around events, collaborations, and brand programs, ensuring authenticity and emotional resonance. 

Team Management & Internal Alignment 

• Manage, mentor, and train community interns and associates on guest interaction standards, brand values, storytelling approach, and floor presence. 

• Build a collaborative culture within the community team, encouraging observational thinking, empathy, and creative contribution. 

• Work closely with on-floor teams, the marketing head, and the founder to align community insights with operational and brand strategies. 

• Actively participate in team meetings, contributing grounded insights based on on floor experiences and guest data. 

AI, Analytics & Insight Support 

• Use basic analytics tools, AI-assisted platforms, or dashboards (where applicable) to track guest sentiment, feedback patterns, and engagement trends. 

• Support data-backed decision-making by combining human observation with analytical insights. 

• Assist in organizing guest data, feedback logs, and CRM notes to identify recurring themes and growth opportunities. 

• Collaborate with leadership to refine reporting formats that balance qualitative storytelling with measurable insights. 

Above & Beyond (Culture & Experience Leadership) 

• Go beyond standard service by introducing thoughtful, creative gestures that surprise and delight guests. 

• Personalize experiences - remembering preferences, favourite records, or past conversations -to deepen emotional connection. 

• Act as a bridge between food, culture, music, and community: bringing warmth, creativity, and intention to everyday interactions. 

Who This Role Is For: 

• Someone who naturally connects with people and creates a sense of belonging. 

• A strong storyteller who can translate human moments into meaningful guest experiences and content. 

• Passionate about food, music, and culture -comfortable discussing vinyl, coffee, food pairings, and experiences. 

• Comfortable working at the intersection of hospitality, creativity, and analytics.

• Strong communicator with sound judgement and problem-solving skills. 

• A collaborative team player who contributes to culture-building across multiple restaurant brands. 

• Curious, self-driven, and excited to grow alongside the brand.