NRI_Relationship Manager

NRI Relationship Manager – Responsibilities Manage NRI Client Relationships Handle a portfolio of NRI customers. Build and maintain long-term relationships with high-value NRI clients. Understand customers’ financial needs and provide suitable banking solutions. NRI Account Management Manage NRE, NRO and FCNR accounts. Assist customers with account opening, KYC, documentation and service requests. Ensure compliance with RBI/FEMA regulations. Sales & Business Development Acquire new NRI customers through referrals, leads and networking. Cross-sell products such as: Deposits and investments Mutual funds Insurance Loans/mortgages Remittance services Credit cards Achieve assigned revenue and business targets. Remittances & Foreign Exchange Assist with inward and outward remittances. Handle foreign-exchange-related requirements. Explain applicable exchange rates, charges and regulatory requirements. Investment & Wealth Management Understand the investment objectives of NRI customers. Recommend appropriate investment products based on customer profiles and risk appetite. Coordinate with wealth-management and investment teams where required. Customer Service Resolve customer complaints and service issues promptly. Coordinate with operations, compliance, forex and other internal departments. Provide support to customers living overseas through phone, email and digital channels. Compliance & Risk Management Ensure adherence to RBI, FEMA, AML, KYC and bank policies . Monitor transactions and identify unusual or potentially suspicious activity. Maintain accurate customer documentation and records. Portfolio Monitoring Track customer balances, transactions, deposits and investment activity. Identify opportunities to increase customer engagement and wallet share. Regularly contact customers for relationship reviews. Key Skills Required NRI banking and FEMA/RBI regulations NRE/NRO/FCNR products Forex and remittances Sales and relationship management Investment/wealth-management knowledge Customer-service skills Communication and negotiation KYC/AML compliance